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Our practice runs by appointment only, you can make an appointment with your doctor of choice by phoning (02) 4968 2157 or online through our website mayfieldmedicalconnection.com.au or our Facebook page facebook/mayfieldmedical, just look for the Appointuit tab and follow the onscreen prompts.

Appointments cannot be made via email.

Medical emergencies and urgent cases are triaged by our trained reception staff or practice nurse.  We save ‘on the day’ appointments for urgent and unexpected health issues. Please try to be proactive about your care and book your routine appointments (eg. scripts) well in advance, leaving on the day appointments for urgent and acute issues.

Please call 000 and speak with the ambulance service. Emergency medical care should be directed only to the ambulance service via 000 or to your closest hospital with an emergency department, for example, John Hunter.

Yes we have a number of female doctors as well as a female nurses.

No, we have Australian Clinical Labs onsite, they are open from 8am-4:30pm Monday to Friday. Click here to find out about Australian Clinical Labs.

We are a general practice. We see ourselves as the hub for patient’s healthcare. We provide general treatments such as: skin checks and minor surgery, chronic disease management, health checks, preventative health and acupuncture but we can also refer you to specialists and allied health.

We also provide Complimentary Therapists: herbalism, naturopathy and iridology.

Yes if we have your correct mobile number. Please let reception know and confirm your correct mobile number.

If you can’t make an appointment, let us know ASAP so someone else can use your slot.

If you appointment is not attended you may be required to pay a non attendance fee.

Our practice offers home visits to our regular patients who live within a reasonable distance from MMC.

Home visits are both granted and charged at the discretion of your GP.  Home visit appointments are made by phoning with your request and we will call you back with the details of your visit or alternative options.

If you need medical care outside of our opening hours call GP Access After Hours (GPAAH) on 1300 130 147 between 5pm and 8am weekdays or over the weekend to be triaged into an appointment or a house call.

In the case of an emergency, dial 000 or present at the Emergency Department of your nearest hospital.

You may speak to our administration team who may put you through to one of our practice nurses however our GP practice time is necessarily dedicated to the patient in the room, therefore our GPs do not take calls.

If you need to speak to your GP, please make an appointment.

Unrestricted parking is usually available on the street outside or in the Diggers club car park opposite.

Our practice has access ramps.

By practice policy, you will be added to our lists for reminders for pap smears, immunisations and other preventative health care services. If you do not wish to be included, please advise your GP or our nurse.

 

You will be contacted by the surgery if the GP wishes to discuss your results with you. If you don’t hear from us and you are still concerned or your symptoms persist, please make a follow up appointment.

Email is an environmentally friendly way to remain in contact with you and allows us to send you important information.

We will never spam you.

Your medical record is a confidential record.  Records will be kept of your visits and treatment.  It is the policy of our practice to maintain the security of your personal health information at all times and to ensure that this information is only available to authorised third parties and members of staff.  The contents will be divulged only with your consent or when justified by law.  Patients of our practice have the right to access their personal health information under the Privacy Amendment (Private Sector) Act 2000 after providing adequate forms of identification and following the process required by law. Dependent on staff time required to assist you, fees may apply. Please feel free to request information in regards to the policy and procedure.

We comply with the Privacy Act 1988and the Australian Privacy Principle (APP) 2015 in the way we collect, store, use and disclose health and personal information.  It may be necessary for parts of your medical records to be disclosed to medical professionals who are pertinent to your treatment or tests. It may also be necessary in order to assist in activities necessary to operate our practice; for example to your insurer, or the organisation paying for your treatment. If you wish to discuss any of the above please ask at reception or call 0249682157. Our full privacy policy is available on our website and by request.

Since our survey in 2013 we have focused on recruiting medical staff to cater for the amount of patients attending this practice.  Our practice has been growing with more GPs and more services and we are currently extending our building to provide you with even more.

For our practice to make quality improvements we need patient feedback.

We love to hear what you have to say and what you need, when we hear good reports we do more of the same, when we hear criticism we do our best to fix the problem…but if you don’t tell us, we won’t know and it won’t get fixed.

If you ever wish to provide us with feedback you are most welcome, good or bad. Please talk to our reception staff, send us a letter or provide anonymous written feedback in our box near reception.

The most common feedback at the moment is about not having enough time allocated for their appointment.  If this is how you feel it is vital when you make an appointment to tell reception you need more time to spend with the GP and they will book a longer appointment for you solving your concern.  For example if you have more than a few things to discuss with your GP plus needing a scripts etc you will more than likely need more than a standard appointment.

No.

It is practice policy NOT to prescribe drugs of dependence for example Benzodiazepine, Narcotics etc.

If you are a new patient seeking prescriptions of a narcotic analgesia kind, they will not be given without significant documentation from past, recent practitioners.

Our practice manager is happy to discuss any issues or concerns you have, however our practice will not tolerate abuse of any kind. Offenders will be escorted from the premises and barred from the surgery.

Costs

For see our up-to-date Billing Policy, please click here.

If you have a debit card we can use our Tyro machine for an immediate refund of your rebate

You can give Medicare your details by calling 132011 or by attending an office personally. Medicare offices are now in the Centrelink Office in Hunter Street in town, or at Kotara, Wallsend or Charlestown shopping centres. They will need your 6 digit BSB, your account number and your account name.

Rebates vary depending on the service. We recommend you speak with our receptionists for a breakdown of what your costs may be (02) 4968 2157

 

Click this link to see the MBS rebate schedule.